{"id":21976,"date":"2019-03-15T15:49:16","date_gmt":"2019-03-15T13:49:16","guid":{"rendered":"https:\/\/ikastikos-kiklos.com\/faq\/"},"modified":"2021-01-29T19:19:02","modified_gmt":"2021-01-29T17:19:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/ikastikos-kiklos.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section][vc_row css=”.vc_custom_1552656951368{padding-top: 32px !important;padding-bottom: 32px !important;}”][vc_column][vc_custom_heading text=”FAQ” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section i_icon_material=”vc-material vc-material-navigate_next” title=”1. How do I make a purchase?” tab_id=”1552656871702-8885e18a-dd88″][vc_column_text]<\/p>\n

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  1. In order to make a purchase at the Ikastikos Kiklos Sianti E-shop, please follow the next steps:\n
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    1. After taking a look around our E-shop at https:\/\/ikastikos-kiklos.com\/product-category\/eshop\/<\/a>, click on the product you wish to purchase. The chosen item will appear in your shopping cart on the upper right corner of your screen.<\/li>\n
    2. Choose the amount of items you wish to purchase and click \u201cAdd to shopping chart\u201d.<\/strong><\/li>\n
    3. On this point you should double-check the item\/items and chosen amounts appearing in your shopping chart. In case you wish to make an alteration, click on the \u201cUpdate shopping chart\u201d <\/strong>button or click on the shopping cart button at the upper right corner of your screen.<\/li>\n
    4. If you wish to continue with your payment click on the \u201cProcced with Purchase\u201d <\/strong>button and follow the next steps in order to complete your purchase.<\/li>\n
    5. If you already have an account at our E-shop click \u201cContinue\u201d <\/strong>and then fill in the required fields. If this is not the case, fill in your billing information and create an account by clicking on the \u201cCreate Account\u201d <\/strong>button below the \u201cBilling Information\u201d <\/strong><\/li>\n
    6. If you are an Art Club member, please fill in your member card number in order to receive your discount. (For further information on the Art Club, please proceed to the \u201cArt Club Members\u201d <\/strong>page).<\/li>\n
    7. In order to complete your purchase, all fields bearing the (*) sign must be filled in at the \u201cBilling Information\u201d <\/strong><\/li>\n
    8. In case you wish to receive an invoice, you must fill the respective fields at the \u201cBilling Information\u201d <\/strong><\/li>\n
    9. If you wish a Gift Packaging, please choose the \u201cShipment Information\u201d <\/strong>button where you can also add a massage to the recipient or any request you might have concerning your order.<\/li>\n
    10. You can choose among the following payment methods: Bank deposit, Payment on Delivery, Pay Pal, Credit\/Debit Card.<\/strong><\/li>\n
    11. In order to complete your purchase, we recommend you read the terms of use and if you agree and accept those terms, please click \u201cAccept\u201d<\/strong> and then the \u201cComplete Purchase\u201d<\/strong><\/li>\n
    12. Should you have any problem, please contact our Customer Service by phone<\/strong> on 210 7245432 (Tuesday-Thursday-Friday 10:00-20:00, Wednesday 10:00-15:00 and Saturday 10:00-16:00) or via e-mail<\/strong> at info@ikastikos-kiklos.com<\/a>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      [\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_material=”vc-material vc-material-navigate_next” title=”2. How can I find a specific item?” tab_id=”1552656871763-5281ae67-ebe2″][vc_column_text]You can search for a specific item in our E-shop in the following ways:<\/p>\n

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      1. You can choose a category at the drop down menu: <\/strong>Silk screens, Art Objects, Painting, Microsculpture. Click on the item of your preference.<\/li>\n
      2. If you know the item\u2019s code, you can find it by using the \u201cSearch\u201d<\/strong> button at the upper right corner of our site.<\/li>\n
      3. If you know the artist, you can choose his name on the main page and have a detailed look at all of his available works.<\/li>\n<\/ol>\n

        [\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_material=”vc-material vc-material-navigate_next” title=”3. How do I know if an item is available?” tab_id=”1552656871830-6a6591bd-3277″][vc_column_text]Before proceeding to a purchase, you can get information on an item\u2019s availability by clicking on its image. In case an item of your choice is not in stock, please contact our Customer Service by phone<\/strong> on 210 7245432 (Tuesday-Thursday-Friday 10:00-20:00, Wednesday 10:00-15:00 and Saturday 10:00-16:00) or via e-mail<\/strong> at info@ikastikos-kiklos.com<\/a> in order to get information regarding the estimated time of availability.<\/p>\n

        Please note that by putting an item in your shopping cart, you do not reserve it. It will continue to be available for other customers as well, while you continue looking around our site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. Which are the accepted methods of payment?” tab_id=”1552656871901-bffd4591-f6ec”][vc_column_text]Our E-Shop provides the following methods of payment:<\/p>\n